SE423 · Annotated SlidesChapter 1 — Introduction
Chapter 1 · Annotated slides

Introduction

The vocabulary chapter. Almost every definition here (program, portfolio, system for value delivery, centralized vs. decentralized coordination, stewardship, performance domains) has already appeared as a multiple-choice question in a real SE423 midterm.

Slide text Instructor’s marks (from the original PDF) Study notes Highlight: key words Tips, tricks & traps Seen again elsewhere How it can come up

Introduction

SE423: Software Project Management
1
Exam weight Low
  1. This deck = the language of the whole course. Every later chapter assumes these words.
  2. Heaviest exam zone: slides 21–27 and 39–40. Most of the midterm MCQs came from here.
TipRead the red notes first, then hide annotations (top bar) and try to explain each slide out loud.

Outline

  • Introduction①
  • Project Management History②
  • Project Managers③
  • PMBOK④
2
Exam weight Low
  1. Why PM matters: job demand and money wasted.
  2. Pyramids → Manhattan Project → PMOs in the 1990s.
  3. What a PM does, which skills they need, and the 14 competencies.
  4. Biggest and most examined part: the standard, 12 principles, 8 performance domains, key terms and the system for value delivery.

Introduction

3

What is Project Management?

  • Project management
    • The application of knowledge, skills, tools, and techniques to project activities to meet project requirements.①
    • Project management refers to guiding the project work to deliver the intended outcomes. Project teams can achieve the outcomes using a broad range of approaches (e.g., predictive, hybrid, and adaptive).②
4

The instructor highlighted the four nouns and circled “guiding”. PM guides the work; it does not do the work.

Exam weight High
  1. Memorize the four nouns exactly: Knowledge, Skills, Tools, Techniques. A wrong option usually swaps one for “budgets” or “contracts”.
  2. Predictive = plan everything up front (waterfall). Adaptive = agile. Hybrid = a mix. All three are covered properly in Chapter 4.
Memory trickK.S.T.T.: Knowledge, Skills, Tools, Techniques.
Exam trap“Project management = doing the project work” ✗. It is guiding the work to deliver the intended outcomes.
🎯 How this can come up · 2 questions
MCQ

Project management is the application of ______ to project activities to meet project requirements.

True / False

Project teams must use a predictive approach to achieve project outcomes.

Introduction

  • Many people and organizations today have a new or renewed interest in project management
  • The Project Management Institute reported that by 2027, employers will need 87.7 million individuals working in project management–oriented roles.①
  • According to PMI’s 2021 Talent Gap report, 2.3 million new project management employees will be needed each year to meet global talent demands by 2030.
5
Exam weight Low
  1. Statistics slide: low priority. If it is tested at all, it is a number-matching MCQ.
Exam trapDo not mix the two numbers: 87.7M = total roles needed by 2027; 2.3M = new employees needed every year until 2030.
🎯 How this can come up · 1 question
MCQ

According to PMI’s Talent Gap report, how many new project management employees will be needed each year to meet global demand by 2030?

Introduction

  • The top skills employers look for in new college graduates are all related to project management: team-work, problem-solving, and verbal communications.①
  • Organizations waste $97 million for every $1 billion spent on projects, according to PMI’s Pulse of the Profession® report.②
  • The Saudi Smart Government Strategy is expected to set Saudi Arabia’s AI market to touch $135.2 billion by 2030, which is estimated to contribute 12.4 percent to the Kingdom’s gross domestic product.
  • Saudi Arabia’s government spending on technology has been valued at around $24.7 billion (SR 93 billion) in 2025, the highest in the world, accounting for 21.7 percent of national spending
6
Exam weight Low
  1. Three skills: Teamwork, Problem-solving, Verbal communication. All three are PM skills.
  2. $97M per $1B is roughly 10% wasted. This is the argument for formal PM (see slide 18).
🎯 How this can come up · 2 questions
True / False

According to PMI’s Pulse of the Profession, organizations waste about $97 million for every $1 billion spent on projects.

MCQ

Which set of skills does the slide say employers look for most in new graduates?

Project Management History

7

The Project Management Profession

  • The profession of project management is growing at a very rapid pace
  • It is helpful to understand the history of the field, the role of professional societies like the Project Management Institute, and the growth in project management software①
8
Exam weight Low
  1. Three things that explain the profession: its history (next slides), its societies (PMI, slide 12) and its software (tools such as Gantt-chart software, Chapter 6.2).

History of Project Management

  • Some people argue that building the Egyptian pyramids was a project, as was building the Great Wall of China.
  • Most people consider the Manhattan Project (led by Pr. Oppenheimer) to be the first project to use “modern” project management.①
  • This three-year, $2 billion (in 1946 dollars) project had a separate project manager and a technical manager.②
9
Exam weight Medium
  1. First modern PM = the Manhattan Project. The pyramids and the Great Wall are only “arguably” projects.
  2. Two managers: one for the project, one for the technology. The same split appears as technical vs. adaptive leadership in Chapter 3.
Exam trap“The pyramids were the first project to use modern project management” ✗.
🎯 How this can come up · 2 questions
MCQ

Which project is generally considered the first to use “modern” project management?

True / False

The Manhattan Project had a single manager responsible for both project and technical leadership.

★ Past exam

History of Project Management

  • In the 1990s, many companies began creating PMOs to help them handle the increasing number and complexity of projects
  • A Project Management Office (PMO) is an organizational unit responsible for coordinating the project management function throughout an organization①
Percentage of firms with PMOs: 75% of small, 83% of mid-size and 95% of large firms
Percentage of firms with PMOs. Small: revenue under US$100M. Mid-size: US$100M–$1B. Large: over US$1B.
10
Exam weight High
  1. Learn the PMO definition word for word. It was a full Final 242 question.
  2. The bigger the firm, the more likely it has a PMO: 75% → 83% → 95%.
TipFor a full-mark PMO answer, add its role from Chapter 2: standardize methods, support PMs, coordinate projects and report to management.
🎯 How this can come up · 2 questions
Written

What is a Project Management Office (PMO) and what is its role in an organization?

Scenario

A company runs 40 projects at once. Each team reports progress in a different format, and senior managers cannot compare them. What organizational unit would you propose, and what would it do?

Global Issues

  • Several global dynamics are forcing organizations to rethink their practices:
    • Talent development for project and program managers is a top concern
    • Basic project management techniques are core competencies
    • Organizations want to use more agile approaches to project management
    • Benefits realization of projects is a key metric①
11
Exam weight Low
  1. Benefits realization means checking whether the project actually produced the gains it promised. It is the outcome → benefit → value chain on slide 34.
Memory trickFour dynamics: Talent, Techniques, Agile, Benefits. “The Team Adopts Benefits.”
🎯 How this can come up · 1 question
MCQ

Which of the following is NOT listed as a global dynamic forcing organizations to rethink their PM practices?

Project Management Certification

  • The Project Management Institute (PMI: http://www.pmi.org/) is the leading organization in advancing the project management profession
  • PMI provides certification as a Project Management Professional (PMP®)
  • The number of people earning PMP® certification is increasing quickly①
  • Students can join PMI at a reduced fee and earn the Certified Associate in Project Management (CAPM) certification (see PMI for details)②
Growth of PMP certification (active holders)0200,000400,000600,000800,0001,000,0001,200,0001,400,000510,434594,603639,237694,534745,891827,960884,5181,001,8741,122,1301,252,2281,245,44620122013201420152016201720182019202020212022
Redrawn from the slide’s chart (the original image is overlapped by slide text).
12
Exam weight Low
  1. The chart shows active PMP holders more than doubling, from 510,434 (2012) to 1,245,446 (2022). There is a small dip from 2021 to 2022.
  2. PMP = Professional. CAPM = Certified Associate, the student/entry-level certificate.
Exam trapDo not swap them: students get the CAPM, not the PMP.
🎯 How this can come up · 1 question
MCQ

Which PMI certification can students earn at a reduced fee?

Ethics in Project Management

  • Ethics, loosely defined, is a set of principles that guide our decision making based on personal values of what is “right” and “wrong”①
  • Project managers often face ethical dilemmas
  • In order to earn PMP® certification, applicants must agree to PMI’s Code of Ethics and Professional Conduct②
  • Several questions on the PMP® exam are related to professional responsibility, including ethics
13
Exam weight Low
  1. Ethics = principles guiding decisions, based on personal values of right and wrong.
  2. The Code rests on four values: Responsibility, Respect, Fairness, Honesty (slide 55).
🎯 How this can come up · 1 question
True / False

Agreeing to PMI’s Code of Ethics and Professional Conduct is required to earn the PMP® certification.

Project Managers

14

Project Managers

  • Project Managers are mainly responsible for all issues related to the software project; issues may vary depending on the project scale, some of the common issues are:
    • Schedule
    • Budget
    • Quality①
    • Delivery of products
    • Locking in resources
  • As a project manager you will notice that most of your time is consumed chasing and collecting the status of project tasks.②
15
Exam weight Medium
  1. Schedule, budget and quality are the classic competing constraints. Use them for the “project constraints” question.
  2. This is why tracking tools exist: percent complete, earned value and burn-down charts (Chapter 6.2).
Memory trickS.B.Q.D.L.: Schedule, Budget, Quality, Delivery, Locking resources.
🎯 How this can come up · 1 question
Written

Define “project constraints” and give three examples.

The Project Manager

The Role of the Project Manager

  • Job descriptions vary, but most include responsibilities like planning, scheduling, coordinating, and working with people to achieve project goals
  • Remember that 97% of successful projects were led by experienced project managers, who can often help influence success factors①

Skills for Project Managers

Project managers need a wide variety of skills, They should:

  • Be comfortable with change
  • Understand the organizations they work in and with
  • Be able to lead teams to accomplish project goals
16
Exam weight Medium
  1. The 97% figure is the kind of number that turns into a true/false question.
Memory trickThree skills = 3 C’s: Change (comfortable with it), Context (understand the organization), Command (lead teams).
🎯 How this can come up · 1 question
True / False

According to the slides, 97% of successful projects were led by experienced project managers.

Competencies for Project Managers

  1. People skills
  2. Leadership
  3. Listening
  4. Integrity, ethical behavior, consistent
  5. Strong at building trust
  6. Verbal communication
  7. Strong at building teams
  1. Conflict resolution, conflict management
  2. Critical thinking, problem solving
  3. Understands, balances priorities
  4. Negotiating
  5. Influencing the Organization
  6. Mentoring
  7. Process and technical expertise①
17
Exam weight Medium
  1. 14 competencies. Only one of them (#14) is technical. A PM is mostly a people role.
TipDo not memorize the order. Group them: People (1, 2, 3, 5, 6, 7, 13) · Ethics (4) · Thinking (9, 10) · Politics (8, 11, 12) · Technical (14).
🎯 How this can come up · 2 questions
MCQ

Which of the following is NOT one of the listed competencies for project managers?

Scenario

Two senior developers keep arguing about the architecture in every meeting, and the rest of the team has stopped contributing. Which PM competencies does this situation call for?

Advantages of Using Formal Project Management

  • Better control of financial, physical, and human resources
  • Improved customer relations
  • Shorter development times
  • Lower costs and improved productivity
  • Higher quality and increased reliability
  • Higher profit margins
  • Better internal coordination
  • Positive impact on meeting strategic goals①
  • Higher worker morale (less stress)
    • Less overworked personnel
18
Exam weight Medium
  1. This bullet plus Chapter 2 (projects reflect strategy) answers the Final 251 question on how PM helps an organization reach its strategic objectives.
Memory trickGroup the advantages: Money (control, lower cost, profit) · Time (shorter) · Quality (reliability) · People (morale, less overworked) · Customers · Strategy (coordination, strategic goals).
🎯 How this can come up · 2 questions
Written

How does project management contribute to an organization achieving its strategic objectives?

True / False

Formal project management typically leads to higher worker morale and less overworked personnel.

Project Management Body of Knowledge (PMBOK)

19

The Purpose of The Standard for Project Management

  • The Standard for Project Management provides a basis for understanding project management and how it enables intended outcomes.
  • This standard applies regardless of industry, location, size, or delivery approach, for example, predictive, hybrid, or adaptive.① It describes the system within which projects operate, including governance, possible functions, the project environment, and considerations for the relationship between project management and product management.②
20
Exam weight Medium
  1. A typical T/F trap: “the standard only applies to software / large / predictive projects”. False, it applies to all.
  2. These parts are exactly the outline of the System for Value Delivery section (slide 30 onwards).
🎯 How this can come up · 1 question
True / False

The Standard for Project Management applies only to projects that use a predictive (waterfall) delivery approach.

★ Past exam

Project Management 12 Principles(PMBOK v7)

  1. Stewardship: Act responsibly and ethically.
  2. Team: Foster trust, respect, and open communication to empower team members.
  3. Stakeholders: involve stakeholders
  4. Value: Prioritize outcomes that deliver value
  5. Systems Thinking: understand how project elements interact within broader organizational and external contexts.
  6. Leadership: Lead with integrity, adaptability, and empathy
  7. Tailoring: Adapt methods, tools, and approaches
  8. Quality: Ensure quality is embedded from the start
  9. Complexity: Embrace uncertainty and complexity
  10. Risk: Identify, assess, and respond to risks
  11. Adaptability and Resiliency: Be flexible and ready to pivot
  12. Change: Support transformation and continuous improvement
21
Exam weight High
  1. Principles describe how to behave. There are 12 of them. Domains (next slide) describe what to manage. There are 8 of those. Keep the two numbers apart.
  2. Each principle gets a full card on slides 59–70.
Memory trickFour groups of three: People (Stewardship, Team, Stakeholders) · Direction (Value, Systems thinking, Leadership) · Delivery (Tailoring, Quality, Complexity) · Uncertainty (Risk, Adaptability, Change).
Exam trap12 principles vs. 8 performance domains. An MCQ that says “8 principles” is wrong.
🎯 How this can come up · 3 questions
MCQ

Which of the following best reflects the principle of “Stewardship” in project management?

MCQ

“Adapt methods, tools, and approaches to the project” describes which principle?

True / False

The PMBOK v7 principles state that quality should be inspected at the end of the project.

★ Past exam

Project Management8 Project Performance Domains (PMBOK v7)

-> key areas of focus that must be managed effectively to achieve successful project outcomes①

  1. Stakeholders
  2. Team
  3. Development Approach and Life Cycle
  4. Planning
  5. Project Work
  6. Delivery
  7. Measurement
  8. Uncertainty②
22
Exam weight High
  1. Real midterm MCQ: domains are “distinct areas of focus that guide effective project management”. They are NOT rigid steps done in order, NOT optional, and NOT deliverables.
  2. Each domain has its own section in Chapter 1.2 (107 slides).
Memory trickOrder: “Smart Teams Develop Plans; Projects Deliver Measured Uncertainty.”
Exam trapDomains are not phases. They run at the same time and interact, so “they must be followed in order from initiation to closure” is the wrong option.
🎯 How this can come up · 2 questions
MCQ

Which of the following best explains the nature of project performance domains?

MCQ

Which of these is NOT one of the 8 project performance domains?

Key Terms and Concepts

23

Key Terms and Concepts

  • Outcome
    • An end result or consequence of a process or project.
    • Outcomes can include outputs and artifacts, but have a broader intent by focusing on the benefits and value that the project was undertaken to deliver.①
  • Portfolio
    • Projects, programs, subsidiary portfolios, and operations managed as a group to achieve strategic objectives (Examples: A company’s R&D programs, marketing campaigns, or infrastructure upgrades)②
  • Product
    • An artifact that is produced, is quantifiable, and can be either an end item in itself or a component item.
24
Exam weight High
  1. Output = the thing produced. Outcome = what changes because of it (benefits and value). Example: an app is an output; customers ordering 30% faster is an outcome.
  2. A portfolio is the only grouping that includes operations, and it is tied to strategy. Its items do not need to be related to each other.
Exam trapPortfolio vs. program: a portfolio groups work for strategic objectives (items may be unrelated); a program groups RELATED projects for extra benefits.
🎯 How this can come up · 2 questions
MCQ

“Projects, programs, subsidiary portfolios, and operations managed as a group to achieve strategic objectives” defines a:

True / False

An outcome focuses only on the outputs and artifacts a project produces.

★ Past exam

Key Terms and Concepts

  • Program
    • Related projects, subsidiary programs, and program activities that are managed in a coordinated manner to obtain benefits not available from managing them individually.① (Ex: digital transformation initiative of all the processes of a company)
  • Project
    • A temporary endeavor undertaken to create a unique product, service, or result.②
    • The temporary nature of projects indicates a beginning and an end to the project work or a phase of the project work.
    • Projects can stand alone or be part of a program or portfolio.
25
Exam weight High
  1. This definition was a midterm MCQ word for word. The phrase that gives it away: “benefits not available from managing them individually”.
  2. Project = temporary + unique. Temporary means it has a defined start and end, not that it is short. Running payroll every month is an operation, not a project (not unique, not temporary).
Memory trickPortfolio = strategy · Program = related + extra benefits · Project = temporary + unique.
🎯 How this can come up · 3 questions
MCQ

A group of related projects managed in a coordinated manner to obtain benefits not available from managing them individually is called a:

True / False

Every project must belong to a program or a portfolio.

Scenario

A bank runs three related projects (a new mobile app, a new web portal and a new API layer) and coordinates them so customers get one consistent digital experience. What is this grouping called?

Key Terms and Concepts

  • Project manager
    • The person assigned by the performing organization to lead the project team that is responsible for achieving the project objectives.①
    • Project managers perform a variety of functions, such as facilitating the project team work to achieve the outcomes and managing the processes to deliver intended outcomes.
26
Exam weight Medium
  1. The PM is assigned by the performing organization, not elected by the team and not chosen by the customer.
🎯 How this can come up · 1 question
MCQ

According to the definition, who assigns the project manager?

★ Past exam

Key Terms and Concepts

  • Project team
    • A set of individuals performing the work of the project to achieve its objectives.
  • Project Management Team
    • The members of the project team who are directly involved in project management activities.①
  • System for value delivery
    • A collection of strategic business activities aimed at building, sustaining, and/or advancing an organization.
    • Portfolios, programs, projects, products, and operations can ALL be part of an organization’s system for value delivery.②
27
Exam weight High
  1. The project management team is a subset of the project team. Everyone works on the project; only some of them manage it.
  2. All five components belong to it. In the real MCQ the wrong options said “only portfolios and programs”, “only large organizations” or “products are the sole contributor”.
Memory trickFive P’s and an O: Portfolios, Programs, Projects, Products + Operations.
🎯 How this can come up · 2 questions
MCQ

In the context of the “system for value delivery,” which statement is the most accurate?

True / False

Every member of the project team is part of the project management team.

Key Terms and Concepts

  • Value
    • The worth, importance, or usefulness of something.
    • Different stakeholders perceive value in different ways.①
    • Customers can define value as the ability to use specific features or functions of a product.
    • Organizations can focus on business value as determined with financial metrics, such as the benefits less the cost of achieving those benefits.②
    • Societal value can include the contribution to groups of people, communities, or the environment.
28
Exam weight Medium
  1. Value is relative: the same product can be valuable to one stakeholder and not to another.
  2. Business value = benefits − cost.
Memory trickThree lenses: Customer (features), Organization (benefits − cost), Society (community/environment).
🎯 How this can come up · 1 question
MCQ

An organization measuring “benefits less the cost of achieving those benefits” is looking at which type of value?

A System for Value Delivery

29

A System for Value Delivery

  • It provides a context for value delivery, governance, project functions, the project environment, and product management.①
    • How to Create Value
      • Describes how projects operate within a system to produce value (organizations and stakeholders)
    • Guided by an Organizational Governance System (policies, performance monitoring..)
      • Describes how governance supports a system for value delivery.
    • Describes Functions Associated with Projects
      • Identifies the functions that support projects.
    • Specifies The Project Environment
      • Identifies internal and external factors that influence projects and the delivery of value.
    • Specifies detailed Product Management Considerations
      • Identifies the ways portfolios, programs, projects, and products relate.
30
Exam weight Medium
  1. This slide is the map for the rest of the deck: value 31–36 · governance 37–38 · functions 39–42 · environment 43–45 · product management 46–52.
Memory trickV.G.F.E.P.: “Very Good Functions Enable Products.” Value, Governance, Functions, Environment, Product.
🎯 How this can come up · 1 question
MCQ

Which of the following is NOT one of the parts the system for value delivery describes?

Creating Value

  • Projects exist within a larger system, such as a governmental agency, organization, or contractual arrangement.
  • Organizations create value for stakeholders. Examples of ways that projects produce value include, but are not limited to:①
    • Creating a new product, service, or result that meets the needs of customers or end users;
    • Creating positive social or environmental contributions;
    • Improving efficiency, productivity, effectiveness, or responsiveness;
    • Enabling the changes needed to facilitate organizational transition to its desired future state; and
    • Sustaining benefits enabled by previous programs, projects, or business operations.
31
Exam weight Medium
  1. Five ways projects create value: New, Social, Efficiency, Change, Sustain. A good list for any “how does this project create value?” scenario.
Memory trickN.S.E.C.S.: “New Students Easily Catch Sessions.”
🎯 How this can come up · 1 question
Scenario

A hospital project replaces paper forms with tablets so nurses spend less time on admin. Which way of creating value does this show?

Value Delivery Components

  • There are various components, such as portfolios, programs, projects, products, and operations, that can be used individually and collectively to create value.
  • Working together, these components compose a system for delivering value that is aligned with the organization’s strategy.
  • Any of the projects or programs could include products.
  • Operations can directly support and influence portfolios, programs, and projects, as well as other business functions, such as payroll, supply chain management, finance and budgeting, HR, customer service, etc.①
  • Portfolios, programs, and projects influence each other as well as operations.
System for value delivery: portfolios A and B containing programs and projects, a stand-alone program N.1, stand-alone projects, all sitting on operations
System for value delivery: portfolios contain programs and projects; programs and projects can also stand alone; everything sits on operations.
32

The instructor marked all five components.

Exam weight Medium
  1. Operations are the ongoing work (payroll, HR, customer service). They support projects and receive their deliverables.
🎯 How this can come up · 1 question
True / False

Operations can directly support and influence portfolios, programs, and projects.

Value Delivery Components

  • A system for value delivery is part of an organization’s internal environment that is subject to policies, procedures, methodologies, frameworks, governance structures, and so forth.
  • That internal environment exists within the larger external environment, which includes the economy, the competitive environment, legislative constraints, etc.①
Nested boxes: external environment contains internal environment, which contains the system for value delivery and operations
System for value delivery ⊂ internal environment ⊂ external environment.
33
Exam weight Medium
  1. Read the picture as nested boxes: system ⊂ internal environment ⊂ external environment. Slides 43–45 list what sits in each.

Value Delivery Components

  • The components in a value delivery system create deliverables used to produce outcomes.
  • An outcome is the end result or consequence of a process or a project.
  • Focusing on outcomes, choices, and decisions emphasizes the long-range performance of the project.
  • The outcomes create benefits, which are gains realized by the organization.
  • Benefits, in turn, create value, which is something of worth, importance, or usefulness.①
34

Above “components”: “Portfolios, Programs.. etc”. At the bottom: “Component → outcome → Benefits → Value”.

Exam weight High
  1. The full chain: Components → Deliverables → Outcomes → Benefits → Value. Ordering questions come from here.
Memory trick“Can Doctors Offer Better Value?” Components, Deliverables, Outcomes, Benefits, Value.
🎯 How this can come up · 2 questions
MCQ

Which sequence matches the value delivery chain?

True / False

Benefits create outcomes, which in turn create value.

Information Flow

  • A value delivery system works most effectively when information and feedback are shared consistently among all components, keeping the system aligned with strategy and in harmony with the environment.
  • Senior leadership shares strategic information with portfolios.
  • Portfolios share the desired outcomes, benefits, and value with programs and projects
  • Deliverables from programs and projects are passed on to operations along with information on support and maintenance for the deliverables.①
Information flow: senior leadership → portfolios → programs and projects → operations, with feedback arrows back
Top arrows flow forward (strategy, desired outcomes, deliverables). Bottom arrows flow back (performance information, progress, updates).
35
Exam weight Medium
  1. Forward (top arrows): Strategy → desired outcomes → deliverables. Backward (bottom arrows): performance information → progress → fixes and updates.
Memory trickDown the chain: “what we want”. Up the chain: “how it’s going”.

Information Flow

  • Information from operations to programs and projects suggests adjustments, fixes, and updates to deliverables.①
  • Programs and projects provide performance information and progress on achieving the desired outcomes, benefits, and value to portfolios.
  • Portfolios provide evaluations on portfolio performance with senior leadership.
  • Additionally, operations provide information on how well the organization’s strategy is advancing.
Information flow diagram (same as previous slide)
Same diagram, now read right to left: the feedback arrows.
36

Written on the diagram: “Senior share strategy → Portfolios share desired outcomes → Programs share deliverables and maintenance info → Operations give feedback with bugs and fixes, + to seniors with outcomes.”

Exam weight Medium
  1. Who tells whom:
    Senior → Portfolio: strategy
    Portfolio → Program/Project: desired outcomes, benefits, value
    Program/Project → Operations: deliverables + support info
    Operations → Program/Project: fixes, adjustments, updates
    Program/Project → Portfolio: performance and progress
    Portfolio → Senior: portfolio evaluation
🎯 How this can come up · 2 questions
MCQ

Information flowing from operations back to programs and projects mainly suggests:

MCQ

Who shares strategic information with portfolios?

Organizational Governance Systems

  • The governance system works alongside the value delivery system to enable smooth workflows, manage issues, and support decision making.
  • Governance systems provide a framework with functions and processes that guide activities.①
  • A governance framework can include elements of oversight, control, value assessment, integration among components, and decision-making capabilities.②
  • Governance systems provide an integrated structure for evaluating changes, issues, and risks associated with the environment and any component in the value delivery system.
37
Exam weight Medium
  1. Governance = the framework (functions + processes) that guides activities. Think of it as the rules and the decision rights.
  2. Five elements: Oversight, Control, Value assessment, Integration, Decision-making.
Memory trickO.C.V.I.D.: “Our Company Values Integrated Decisions.”
🎯 How this can come up · 2 questions
MCQ

Which of the following is NOT listed as an element of a governance framework?

True / False

Governance systems provide an integrated structure for evaluating changes, issues, and risks.

Organizational Governance Systems

  • This includes portfolio objectives, program benefits, and deliverables produced by projects.①
  • Projects can operate within a program or portfolio or as a stand-alone activity.
  • In some organizations, a project management office might support programs and projects within a portfolio.
  • Project governance includes defining the authority to approve changes and make other business decisions related to the project.②
  • Project governance is aligned with program and/or organizational governance.
38
Exam weight Medium
  1. What gets governed at each level: portfolio objectives · program benefits · project deliverables.
  2. Who can approve a change? That is project governance. In Chapter 9 the change control board does this.
🎯 How this can come up · 1 question
MCQ

Defining who has the authority to approve changes on a project is part of:

★ Past exam

Functions Associated with Projects

  • People drive project delivery.
  • They do so by executing functions necessary for the project to run effectively and efficiently.
  • Functions related to the project can be fulfilled by one person, by a group of people, or combined into defined roles.
  • Coordinating a collective work effort is extremely important to the success of any project.
  • There are different types of coordination suitable for different contexts. Some projects benefit from decentralized coordination in which project team members self-organize and self-manage.①
39
Exam weight High
  1. Decentralized = authority is spread across the team (self-organize, self-manage), as in Scrum teams (Chapter 4). This was a real midterm MCQ.
Exam trapDecentralized ≠ “no one is accountable”. Accountability is shared among the team members.
🎯 How this can come up · 2 questions
MCQ

In decentralized project management, decision-making authority is primarily:

True / False

A project function must always be fulfilled by exactly one person.

★ Past exam

Functions Associated with Projects

  • Other projects benefit from centralized coordination with the leadership and guidance of a designated project manager or similar role.①
  • Some projects with centralized coordination can also benefit from including self-organized project teams for portions of the work.②
  • Regardless of how coordination takes place, continuous engagements between project teams and other stakeholders are necessary to successful outcomes.
40
Exam weight High
  1. Centralized = one designated leader (a PM) coordinates. This is the wrong option in the decentralized MCQ.
  2. Hybrid: centralized overall, with self-organized teams for parts of the work.
Memory trickCentralized = one Captain. Decentralized = the Crew decides.
🎯 How this can come up · 2 questions
True / False

A project with centralized coordination cannot use self-organized teams for any part of the work.

Scenario

A government system has a strict compliance deadline and a designated PM, but the UI team works in two-week sprints and plans its own tasks. What coordination style is this?

Functions Associated with Projects

  • Regardless of how projects are coordinated, the collective effort of the project team delivers the outcomes, benefits, and value.
  • The project team may be supported by additional functions depending on the deliverables, industry, organization, and other variables.
  • Other functions may be necessary to enable project deliverables that produce the desired outcomes.
  • The needs of the project, organization, and environment influence which functions are used on a project and how those functions are carried out.①
41
Exam weight Low
  1. There is no fixed list of functions. The project, organization and environment decide which ones are needed. This is the same idea as tailoring.

Functions Associated with Projects

  1. Provide oversight and coordination (ex: Monitoring progress and performance.)
  2. Present objectives and feedback: (ex: Defining success criteria and desired outcomes.)①
  3. Facilitate and support (ex: Hosting meetings, workshops, and stand-ups.)
  4. Perform work and contribute insights (ex: Completing assigned deliverables.)
  5. Apply expertise (ex: Advising on technical or domain-specific matters.)
  6. Provide business direction and insight (ex: Identifying market trends or customer needs.)
  7. Provide resources and direction (ex: Allocating budget, personnel, and infrastructure.)
  8. Maintain governance (ex: Enforcing regulatory and internal standards.)②
42

Next to function 2: objectives = “what we’re aiming for”, feedback = “how far they’ve come”. There are Arabic glosses on several functions.

Exam weight High
  1. Objectives = where we are going. Feedback = how far we have come.
  2. Match each function to the person who usually does it: sponsor → resources (7) · product owner → business direction (6) · SME → expertise (5) · Scrum master → facilitate (3) · team → perform work (4) · PM → oversight (1) · PMO/governance board → governance (8).
Memory trickO.O.F.P.E.B.R.G.: Oversee, Objectives, Facilitate, Perform, Expertise, Business, Resources, Governance.
🎯 How this can come up · 3 questions
MCQ

A Scrum master hosting daily stand-ups and workshops is performing which function?

MCQ

A sponsor approving the budget and assigning two extra engineers is performing which function?

Scenario

Your product owner tells the team that customers in a new market now expect Arabic support. Which project function is this?

The Project Environment

  • Projects exist and operate within internal and external environments that have varying degrees of influence on value delivery.
  • Internal and external environments can influence planning and other project activities.
  • These influences can yield a favorable, unfavorable, or neutral impact on project characteristics, stakeholders, or project teams.①
43
Exam weight Low
  1. Environment factors are not always bad. They can help (favorable), hurt (unfavorable) or do nothing (neutral).
🎯 How this can come up · 1 question
True / False

Environmental influences on a project are always unfavorable.

The Project Environment

  • Internal Environment
    • Factors internal to the organization can arise from the organization itself, a portfolio, a program, another project, or a combination of these.
    • They include artifacts, practices, or internal knowledge.
    • Knowledge includes lessons learned as well as completed artifacts from previous projects. Examples include but are not limited to:①
      • Process assets
      • Governance documentation
      • Data assets
      • Knowledge assets
      • Security and safety
      • Infrastructure
      • Information technology software
      • Resource availability
      • Employee capability
44
Exam weight Medium
  1. Ask yourself: does the organization own or control it? Then it is internal. Staff skills, our servers, our templates and our lessons learned are all internal.
Exam trap“Resource availability” and “employee capability” are INTERNAL. It is tempting to call staff shortages external, but they are not.
🎯 How this can come up · 2 questions
MCQ

Which of the following is an INTERNAL environment factor?

Scenario

Half of your developers have never used the cloud platform the project depends on. Is this an internal or external factor, and which example on the slide does it match?

The Project Environment

  • External Environment
    • Factors external to the organization can enhance, constrain, or have a neutral influence on project outcomes. Examples include but are not limited to:
      • Marketplace conditions
      • Social and cultural influences and issues
      • Regulatory environment
      • Commercial databases①
      • Academic research
      • Industry standards
      • Financial considerations
      • Physical environment
45
Exam weight Medium
  1. Commercial databases and academic research count as EXTERNAL. They come from outside the organization even though the team uses them.
Memory trickExternal list: “My Social Rules Can Annoy Industry Financial Physics”. Marketplace, Social/cultural, Regulatory, Commercial DBs, Academic research, Industry standards, Financial, Physical.
🎯 How this can come up · 2 questions
MCQ

A new national data-privacy law forces the team to redesign its storage layer. This is which kind of factor?

True / False

Industry standards are an internal environment factor.

Product Management Considerations

  • The disciplines of portfolio, program, project, and product management are becoming more interlinked.
  • While portfolio, program, and product management are beyond the scope of the PMI standard and this course, understanding each discipline and the relationships between them provides a useful context for projects whose deliverables are products.①
  • Def: A product is an artifact that is produced, is quantifiable, and can be either an end item itself or a component item.
46
Exam weight Low
  1. Product management itself is outside this course. What you need is how it relates to projects (slides 47–52).

Product Management Considerations

  • Product management involves the integration of people, data, processes, and business systems to create, maintain, and develop a product or service throughout its life cycle.
  • The product life cycle is a series of phases that represents the evolution of a product, from introduction through growth, maturity, and to retirement.①
Ethereum roadmap screenshot showing upgrades Pectra, Fusaka and Glamsterdam
Real example from the slide: a product (Ethereum) evolving through named upgrades (Pectra → Fusaka → Glamsterdam). Source: ethereum.org/ar/roadmap
47
Exam weight Medium
  1. Four phases: Introduction → Growth → Maturity → Retirement (I.G.M.R.).
Memory trickI.G.M.R.: “I Grow, Mature, Retire.”
🎯 How this can come up · 1 question
MCQ

Which is the correct order of product life-cycle phases?

Product Management Considerations

  • Product management may initiate programs or projects at any point in the product life cycle to create or enhance specific components, functions, or capabilities.①
  • The initial product may begin as a deliverable of a program or project.
  • Throughout its life cycle, a new program or project may add or improve specific components, attributes, or capabilities that create additional value for customers and the sponsoring organization.
  • In some instances, a program can encompass the full life cycle of a product or service to manage the benefits and create value for the organization more directly.
48
Exam weight Medium
  1. One product, many projects over time: one to build it, others to add features, others to revise it. The diagram on the next slide shows this.
🎯 How this can come up · 1 question
True / False

Product management can only start a project during the introduction phase of a product.

Product Management Considerations

Sample product life cycle: projects 1–7 across introduction, growth, maturity and decline/retirement, under programs A and B and portfolio governance
Sample Product Life Cycle
49
Exam weight Medium
  1. How to read it: Project 1 creates the product (introduction). Projects 2–3 add features (growth). Projects 4–6 revise it (maturity). Project 7 retires it (decline). Programs A and B group these projects, and everything sits under portfolio governance.
🎯 How this can come up · 1 question
MCQ

In the sample product life cycle, a project that retires the product falls in which phase?

Product Management Considerations

  • Product management can exist in different forms, including but not limited to:
    • Program management within a product life cycle.
      • This approach incorporates related projects, subsidiary programs, and program activities.
      • For very large or long-running products, one or more product life cycle phases may be sufficiently complex to merit a set of programs and projects working together (ex: modernizing the product after years of product launch).①
50
Exam weight Medium
  1. Form 1 of 3. A big, long-lived product needs a whole program. Example: modernizing the entire product.
Exam trapExample traps: modernizing the PRODUCT → program (this slide). Modernizing the UI → project (next slide). Building a POC → product management within a program (slide 52).

Product Management Considerations

  • Product management can exist in different forms, including but not limited to:
    • Project management within a product life cycle.
      • This approach oversees development and maturing of product capabilities as an ongoing business activity.
      • Portfolio governance charters individual projects as needed to perform enhancements and improvements or to produce other unique outcomes. (ex: modernizing the UI after years of product launch).①
51
Exam weight Medium
  1. Form 2 of 3. The product is run as normal business; individual projects are chartered one at a time for each improvement.

Product Management Considerations

  • Product management can exist in different forms, including but not limited to:
    • Product management within a program.
      • This approach applies the full product life cycle within the purview and boundaries of a given program. (ex: development of a POC to showcase potential directions of a given program)①
52
Exam weight Medium
  1. Form 3 of 3. The whole product lives and dies inside one program. Example: a proof of concept.
Memory trickThree forms, from biggest to smallest scope: Program within the product life cycle (big product) → Projects within the product life cycle (one at a time) → Product within a program (POC).
🎯 How this can come up · 2 questions
Scenario

A program to digitize university services builds a small proof-of-concept chatbot, demos it and then shuts it down. Which form of product management is this?

Scenario

After five years, a company charters a single project to modernize its app’s user interface. Which form of product management is this?

Project Management Principles

53

Project Management Principles

  • Principles for a profession serve as foundational guidelines for strategy, decision making, and problem solving. Professional standards and methodologies are often based on principles.
  • In some professions, principles serve as laws or rules, and are therefore prescriptive in nature.
  • The principles of project management are not prescriptive in nature.①
  • They are intended to guide the behavior of people involved in projects.
  • They are broadly based so there are many ways individuals and organizations can maintain alignment with the principles.
  • Principles can, but do not necessarily, reflect morals.②
54
Exam weight Medium
  1. Not prescriptive means they do not tell you exactly what to do. They guide behavior. Expect a true/false question.
  2. “Can, but do not necessarily” is the wording a T/F trap will change to “always reflect morals”.
🎯 How this can come up · 2 questions
True / False

The principles of project management are prescriptive rules that must be followed exactly.

True / False

Project management principles always reflect morals.

Project Management Principles

  • A code of ethics is related to morals.
  • A code of ethics for a profession can be adopted by an individual or profession to establish expectations for moral conduct.
  • The PMI Code of Ethics and Professional Conduct is based on four values that were identified as most important to the project management community:①
    • Responsibility,
    • Respect,
    • Fairness, and
    • Honesty.
55
Exam weight High
  1. Four values: Responsibility, Respect, Fairness, Honesty.
Memory trickR.R.F.H.: “Real Respect For Honesty.”
Exam trap“Integrity” is NOT one of the four values. It appears in the Stewardship principle, which makes it the classic distractor.
🎯 How this can come up · 1 question
MCQ

Which of the following is NOT one of the four values of the PMI Code of Ethics and Professional Conduct?

Project Management Principles

  • Because the principles of project management provide guidance, the degree of application and the way in which they are applied are influenced by the context of the organization, project, deliverables, project team, stakeholders, and other factors.
  • The principles are internally consistent, meaning that no principle contradicts any other principle.①
  • However, practical dilemmas may arise. For instance, information disclosure intended to help understand context may provide insights that supports better system analysis. But, keeping such information confidential would conflict with that purpose.
  • Principles of project management can also have areas of overlap with general management principles.②
  • For example, both projects and business in general focus on delivering value.
56
Exam weight Medium
  1. The principles never contradict each other. Real situations can still create dilemmas, such as sharing information vs. keeping it confidential.
  2. This overlap (next slide) is the basis of the Final 251 question on project vs. general management.
🎯 How this can come up · 1 question
True / False

Some project management principles contradict each other.

Overlap of Project Management and General Management Principles

Venn diagram: project management principles overlapping general management principles
Overlapping principles: both focus on delivering value.
57
Exam weight Medium
  1. The overlap: both focus on delivering value, leading people and making decisions.
    The difference: PM runs temporary, unique work with a start and an end (Chapter 1, slide 25). General management runs the ongoing operations of the business.
🎯 How this can come up · 1 question
Written

What are the key distinctions between project management and general management?

PMI Principle Statements

  • Be a diligent, respectful, and caring steward
  • Create a collaborative project team environment
  • Effectively engage with stakeholders
  • Focus on value
  • Recognize, evaluate, and respond to system interactions
  • Demonstrate leadership behaviors
  • Tailor based on context
  • Build quality into processes and deliverables
  • Navigate complexity
  • Optimize risk responses
  • Embrace adaptability and resiliency
  • Enable change to achieve the envisioned future state①
58
Exam weight Medium
  1. These are the same 12 principles as slide 21, written as full PMI statements. An exam can use either the short name or the long statement, so map them: “system interactions” = Systems thinking; “envisioned future state” = Change.
🎯 How this can come up · 1 question
MCQ

The principle statement “Recognize, evaluate, and respond to system interactions” corresponds to which short name?

★ Past exam

Be a Diligent, Respectful, and Caring Steward

STEWARDSHIP

Stewards act responsibly to carry out activities with integrity, care, and trustworthiness while maintaining compliance with internal and external guidelines. They demonstrate a broad commitment to financial, social, and environmental impacts of the projects they support.
  • Stewardship encompasses responsibilities within and external to the organization.
  • Stewardship includes:
    • Integrity,
    • Care,
    • Trustworthiness, and
    • Compliance.①
  • A holistic view of stewardship considers financial, social, technical, and sustainable environmental awareness.
59
Exam weight High
  1. Four parts of stewardship: Integrity, Care, Trustworthiness, Compliance.
Memory trickI.C.T.C.: “I Care To Comply.”
Exam trapStewardship is personal responsibility. Wrong MCQ options push it onto auditors or the sponsor.
🎯 How this can come up · 1 question
MCQ

Which set lists what stewardship includes?

Create a Collaborative Project Team Environment

TEAM

Project teams are made up of individuals who wield diverse skills, knowledge, and experience. Project teams that work collaboratively can accomplish a shared objective more effectively and efficiently than individuals working on their own.
  • Projects are delivered by project teams.
  • Project teams work within organizational and professional cultures and guidelines, often establishing their own “local” culture.①
  • A collaborative project team environment facilitates:
    • Alignment with other organizational cultures and guidelines,
    • Individual and team learning and development, and
    • Optimal contributions to deliver desired outcomes.
60
Exam weight Medium
  1. Teams build their own “local” culture. Chapter 3 covers this in depth: Tuckman stages, trust → conflict → commitment → accountability → results.
🎯 How this can come up · 1 question
True / False

Project teams often establish their own “local” culture within the organizational culture.

Effectively Engage with Stakeholders

STAKEHOLDERS

Engage stakeholders proactively and to the degree needed to contribute to project success and customer satisfaction.
  • Stakeholders influence projects, performance, and outcomes.
  • Project teams serve other stakeholders by engaging with them.
  • Stakeholder engagement proactively advances value delivery.①
61
Exam weight Medium
  1. Engagement is proactive (do not wait for complaints) and “to the degree needed” (not everyone equally). That leads straight to the power/interest grid in Chapter 8.
🎯 How this can come up · 1 question
True / False

The stakeholder principle says every stakeholder should be engaged equally and as much as possible.

Focus on Value

VALUE

Continually evaluate and adjust project alignment to business objectives and intended benefits and value.
  • Value is the ultimate indicator of project success.①
  • Value can be realized throughout the project, at the end of the project, or after the project is complete.
  • Value, and the benefits that contribute to value, can be defined in quantitative and/or qualitative terms.
  • A focus on outcomes allows project teams to support the intended benefits that lead to value creation.
  • Project teams evaluate progress and adapt to maximize the expected value.
62

The instructor marked “ultimate indicator of project success”.

Exam weight High
  1. Value is the ULTIMATE indicator of success, more than being on time or on budget. Expect a direct MCQ.
Exam trap“Value can only be realized at the end of the project” ✗. It can come during, at the end of, or after the project.
🎯 How this can come up · 2 questions
MCQ

According to the Value principle, what is the ultimate indicator of project success?

True / False

Value can only be realized after the project is complete.

Recognize, Evaluate, and Respond to System Interactions

SYSTEMS THINKING

Recognize, evaluate, and respond to the dynamic circumstances within and surrounding the project in a holistic way to positively affect project performance.
  • A project is a system of interdependent and interacting domains of activity.①
  • Systems thinking entails taking a holistic view of how project parts interact with each other and with external systems.
  • Systems are constantly changing, requiring consistent attention to internal and external conditions.
  • Being responsive to system interactions allows project teams to leverage positive outcomes.
63
Exam weight Medium
  1. Systems thinking = see the whole picture. A change in one part (for example, a delay in the API) ripples through others (testing, training, launch).
🎯 How this can come up · 1 question
Scenario

A delay in a third-party payment API pushes back testing, user training and the marketing launch. Which principle helps the PM anticipate this?

Demonstrate Leadership Behaviors

LEADERSHIP

Demonstrate and adapt leadership behaviors to support individual and team needs.
  • Effective leadership promotes project success and contributes to positive project outcomes.
  • Any project team member can demonstrate leadership behaviors.①
  • Leadership is different than authority.
  • Effective leaders adapt their style to the situation.
  • Effective leaders recognize differences in motivation among project team members.
  • Leaders demonstrate desired behavior in areas of honesty, integrity, and ethical conduct.
64
Exam weight Medium
  1. Two classic T/F questions: “only the PM can lead” (false, anyone can) and “leadership = authority” (false).
🎯 How this can come up · 2 questions
True / False

Only the project manager can demonstrate leadership behaviors on a project.

True / False

Leadership is the same as authority.

Tailor Based on Context

TAILORING

Design the project development approach based on the context of the project, its objectives, stakeholders, governance, and the environment using “just enough” process to achieve the desired outcome while maximizing value, managing cost, and enhancing speed.①
  • Each project is unique.
  • Project success is based on adapting to the unique context of the project to determine the most appropriate methods of producing the desired outcomes.
  • Tailoring the approach is iterative, and therefore is a continuous process throughout the project.②
65
Exam weight Medium
  1. “Just enough” process: not the heaviest process, not none at all.
  2. Tailoring is not done once at the start. It is iterative and continuous.
Exam trap“Tailoring is done once during initiation” ✗. It is continuous throughout the project.
🎯 How this can come up · 1 question
True / False

Tailoring is a one-time activity performed at project initiation.

Build Quality into Processes and Deliverables

QUALITY

Maintain a focus on quality that produces deliverables that meet project objectives and align to the needs, uses, and acceptance requirements set forth by relevant stakeholders.
  • Project quality entails satisfying stakeholders’ expectations and fulfilling project and product requirements.
  • Quality focuses on meeting acceptance criteria for deliverables.①
  • Project quality entails ensuring project processes are appropriate and as effective as possible.
66
Exam weight Medium
  1. Quality applies to both the product (acceptance criteria) and the process. Chapter 7 develops this as QA (process) vs. QC (product).
🎯 How this can come up · 1 question
MCQ

According to the Quality principle, quality focuses on meeting:

Navigate Complexity

COMPLEXITY

Continually evaluate and navigate project complexity so that approaches and plans enable the project team to successfully navigate the project life cycle.
  • Complexity is the result of human behavior, system interactions, uncertainty, and ambiguity.①
  • Complexity can emerge at any point during the project.
  • Complexity can be introduced by events or conditions that affect value, scope, communications, stakeholders, risk, and technological innovation.
  • Project teams can stay vigilant in identifying elements of complexity and use a variety of methods to reduce the amount or impact of complexity.
67

Next to “vigilant”: “alert”.

Exam weight Medium
  1. Four sources of complexity: Human behavior, System interactions, Uncertainty, Ambiguity (H.S.U.A.).
Memory trickH.S.U.A.: “Humans Seldom Understand Ambiguity.”
🎯 How this can come up · 1 question
MCQ

Which of the following is NOT listed as a source of complexity?

Optimize Risk Responses

RISK

Continually evaluate exposure to risk, both opportunities and threats, to maximize positive impacts and minimize negative impacts to the project and its outcomes.
  • Individual and overall risks can impact projects.
  • Risks can be positive (opportunities) or negative (threats).①
  • Risks are addressed continually throughout the project.
  • An organization’s risk attitude, appetite, and threshold influence how risk is addressed.
  • Risk responses should be:
    • Appropriate for the significance of the risk,
    • Cost effective,
    • Realistic within the project context,
    • Agreed to by relevant stakeholders, and
    • Owned by a responsible person.②
68
Exam weight High
  1. Risk is not only negative. Opportunities are positive risks. Chapter 5 gives separate response strategies for each.
  2. Five qualities of a good response: Appropriate, Cost-effective, Realistic, Agreed, Owned.
Memory trickA.C.R.A.O.: “A Cat Rarely Avoids Owners.”
🎯 How this can come up · 2 questions
True / False

In PMBOK v7, risk refers only to negative events (threats).

MCQ

Which is NOT a stated quality of a good risk response?

Embrace Adaptability and Resiliency

ADAPTABILITY AND RESILIENCY

Build adaptability and resiliency into the organization’s and project team’s approaches to help the project accommodate change, recover from setbacks, and advance the work of the project.
  • Adaptability is the ability to respond to changing conditions.①
  • Resiliency is the ability to absorb impacts and to recover quickly from a setback or failure.
  • A focus on outcomes rather than outputs facilitates adaptability.
69
Exam weight Medium
  1. Adaptability = bend with change. Resiliency = bounce back after a hit.
Exam trapDo not swap the definitions: recovering quickly from a failure = RESILIENCY, not adaptability.
🎯 How this can come up · 2 questions
MCQ

The ability to absorb impacts and recover quickly from a setback is called:

True / False

A focus on outputs rather than outcomes facilitates adaptability.

Enable Change to Achieve the Envisioned Future State

CHANGE

Prepare those impacted for the adoption and sustainment of new and different behaviors and processes required for the transition from the current state to the intended future state created by the project outcomes.
  • A structured approach to change helps individuals, groups, and the organization transition from the current state to a future desired state.
  • Change can originate from internal influences or external sources.
  • Enabling change can be challenging as not all stakeholders embrace change.
  • Attempting too much change in a short time can lead to change fatigue and/or resistance.①
  • Stakeholder engagement and motivational approaches assist in change adoption.
70
Exam weight Medium
  1. Too much change too fast → change fatigue and resistance. A typical scenario question.
🎯 How this can come up · 1 question
Scenario

A ministry rolls out a new ERP, a new HR system and a new workflow in the same month. Staff start ignoring announcements and avoiding the new tools. What is happening, and what does the Change principle recommend?